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IDENTOGO SIGNAGE DISPLAY INSTRUCTIONS

IdentoGO Wall Sign (27" W x 14" H)

  • The Silver-framed Partner Sign is placed in a lobby, waiting area, or the receptionist desk wall where the customer is greeted. A hanging wire is included on the back. The sign is the office or suite entry identifier for the customer to locate the Enrollment Center (EC) when arriving.


IdentoGO Window Decal (15" W x 6" H)

  • The best placement for the decal is on the front glass door. If this is not possible the next best placement for the decal is on a side window by the front door. This is the exterior identifier for a customer arriving at the EC.
  • If the decal cannot be placed on the exterior, like in a multi-tenant building with a common area directory, the EC is to be identified by “IdentoGO – Suite 123” on the building directory, digital sign, or lettering board, etc.

Hours of Operation (HOO) (8.5" W x 11" H)

  • The HOO is placed on an inside glass window or door facing out to the exterior. The sign is placed to inform a customer of the HOO from the exterior of the facility when approaching. A suction cup is included for hanging.
  • To move placement, pull small tab on suction cup to remove from glass.

Digital Frame (11.5" W x 9" H)

  • The Digital Frame is electronically displayed at the receptionist desk, sign-in counter, or greeter’s desk. The frame serves as a visual to verify payment types and Payable to IDEMIA. In addition, the frame offers a Customer Service Feedback number. Retail services vary by location, if the EC does not offer one of the advertised services, refer the customer to IdentoGO.com.

UES:

  1. IDEMIA Logo
  2. Photography and Cell Phone Use is Prohibited
  3. Photo ID and Proof of Citizenship
  4. TSA PreCheck Enroll Here
  5. Form of Payment
  6. Holiday Closures


UEP:

  1. Identity Services Logo
  2. Customer Service Feedback Number
  3. Photography and Cell Phone Use is Prohibited
  4. Retail Services
  5. Form of Payment

Form of Payment (8.5" W x 11" H)

  • The sign is displayed at the receptionist desk, sign-in counter, or greeter’s desk when there is no digital frame present.

Holiday Hours (8.5" W x 11" H)

  • The sign is displayed at the receptionist desk, sign-in counter, or greeter’s desk when there is no digital frame present.

Break Sign (8.5" W x 11" H)

  • The sign is displayed only when the Enrollment Agent has stepped away and is unable to greet the customer.

Please Have a Seat (8.5" W x 11" H)

  • The sign is displayed at State EC’s when there is no receptionist on duty. The sign directs customers to sign in and have a seat until the Enrollment Agent is available.

No Photography/No Cellphone Sign (7" W x 5" H)

  • The sign is displayed at every workstation within the EC.


Directional Arrows

Here is where you will need to carefully assess the Enrollment Center (EC) to determine the best placement for the directional arrows. In most cases, IdentoGO Centers are co-located within other businesses. Consider what the identity services or TSA customers first see when approaching the EC and how to direct them to where they need to go. Use your best judgment.